Clear answers before you drive Jordan.

No. The website sends your preferred vehicle, dates, locations and contact details to Rushmore. Your rental is confirmed only after our team verifies availability and sends the final price, insurance, deposit and handover arrangements.

Rushmore sends the online check-in link only after your reservation has been confirmed in writing. The form takes approximately two minutes and collects the passport and driving licence details, flight and arrival information, WhatsApp contact, and any confirmed child-seat or additional-driver details needed to prepare the rental agreement and vehicle handover. Completing the check-in does not confirm vehicle availability or replace Rushmore’s written confirmation.

Rushmore does not operate a desk inside the terminal. After passport control and luggage collection, contact our team. We coordinate collection from Departures Gate 5 on the second floor and transfer you to our nearby office, approximately one kilometre—or about five minutes—from the terminal.

Return the vehicle to the confirmed Rushmore office location. After the agreed inspection and handover, our team coordinates the short transfer to Queen Alia International Airport.

Send your pickup and return locations, dates and times, preferred vehicle, number of passengers, luggage, flight details when applicable, WhatsApp number and any child-seat, second-driver, hotel-delivery or accessibility requirements.

A valid passport and driving licence are required. Additional licence or permit requirements can depend on the issuing country and rental conditions, so send your document details for verification before arrival.

Rushmore does not accept American Express. Other major credit cards are accepted. Mastercard debit and U.S.-dollar cash may be accepted in some cases, subject to advance confirmation for the specific rental and deposit.

Indicative vehicle rates on the Fleet page are shown in U.S. dollars. The security deposit is a separate amount and currently ranges from JOD 100 to JOD 1,500, depending on the selected vehicle, insurance, rental period and driver details. Each vehicle page shows its indicative range. Rushmore confirms the exact deposit and payment method in writing before the rental is accepted. If a bank or processor refund is required, settlement may take approximately 14–28 business days.

You may request Standard Coverage, CDW (Collision Damage Waiver) or SCDW (Super Collision Damage Waiver). These are optional damage-waiver preferences rather than blanket insurance. Availability, price, excess or deductible, exclusions, driver eligibility and the exact protection provided are confirmed in writing and governed by the signed rental agreement. No option covers prohibited use, including unpaved, off-road or desert driving, and a police report is required after damage or an accident.

Contact Rushmore immediately and follow the team’s instructions. A police report is required for any damage or accident. Do not leave the scene or authorise repairs without guidance unless safety or the authorities require it. Damage, deductibles, charges and accident-related costs assigned under the signed rental agreement remain the renter’s responsibility.

No. Rental insurance does not cover unpaved, off-road or desert driving. Keep the vehicle on authorised paved roads and use licensed local operators for desert activities.

Yes. Rushmore supports short rentals, weekly use, monthly leasing and project-based fleet requirements. Availability and rates are confirmed for the exact dates and vehicle category requested.

Hotel, office, Amman, Aqaba and other Jordan delivery or collection arrangements may be available. Include the exact address and timing in your request so the team can confirm feasibility and any applicable charge.

You may request a preferred model. Rushmore confirms the exact vehicle when available or proposes a clearly comparable alternative in the same or an agreed category before confirmation.