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Car rental help
Clear answers before you drive Jordan.
Understand the request, airport pickup, documents, payment, deposit, insurance and return process before your rental begins.
Is sending a rental request a confirmed booking?
No. The website sends your preferred vehicle, dates, locations and contact details to Rushmore. Your rental is confirmed only after our team verifies availability and sends the final price, insurance, deposit and handover arrangements.
When do I complete the online check-in?
Rushmore sends the online check-in link only after your reservation has been confirmed in writing. The form takes approximately two minutes and collects the passport and driving licence details, flight and arrival information, WhatsApp contact, and any confirmed child-seat or additional-driver details needed to prepare the rental agreement and vehicle handover. Completing the check-in does not confirm vehicle availability or replace Rushmore’s written confirmation.
How does pickup at Queen Alia International Airport work?
Rushmore does not operate a desk inside the terminal. After passport control and luggage collection, contact our team. We coordinate collection from Departures Gate 5 on the second floor and transfer you to our nearby office, approximately one kilometre—or about five minutes—from the terminal.
What happens when I return the car at the airport?
Return the vehicle to the confirmed Rushmore office location. After the agreed inspection and handover, our team coordinates the short transfer to Queen Alia International Airport.
What information should I include in my request?
Send your pickup and return locations, dates and times, preferred vehicle, number of passengers, luggage, flight details when applicable, WhatsApp number and any child-seat, second-driver, hotel-delivery or accessibility requirements.
Which documents are required?
A valid passport and driving licence are required. Additional licence or permit requirements can depend on the issuing country and rental conditions, so confirm the applicable requirements with Rushmore before arrival. Provide document numbers or copies only through the check-in link or another channel specifically requested by Rushmore, not through general enquiry fields.
Can I pay with a debit card or cash?
Rushmore does not accept American Express. Other major credit cards are accepted. Mastercard debit and U.S.-dollar cash may be accepted in some cases, subject to advance confirmation for the specific rental and deposit.
How much is the security deposit?
Approved 7+ day vehicle rates on the Fleet page are shown in U.S. dollars and include tax, standard coverage and unlimited mileage. The security deposit is separate and is confirmed with your quotation based on the vehicle, coverage, rental period and driver details. Rushmore confirms the exact amount and payment method in writing before the rental is accepted. If a bank or processor refund is required, settlement may take approximately 14–28 business days.
Do you offer CDW or SCDW?
Standard coverage is included in the displayed 7+ day starting rates. CDW (Collision Damage Waiver) and SCDW (Super Collision Damage Waiver) are optional damage-waiver upgrades, subject to availability and a separately confirmed price. No option is blanket insurance. Availability, price, excess or deductible, exclusions, driver eligibility and the exact protection provided are confirmed in writing and governed by the signed rental agreement. No option covers prohibited use, including unpaved, off-road or desert driving, and a police report is required after damage or an accident.
What should I do if the vehicle is damaged or involved in an accident?
Contact Rushmore immediately and follow the team’s instructions. A police report is required for any damage or accident. Do not leave the scene or authorise repairs without guidance unless safety or the authorities require it. Damage, deductibles, charges and accident-related costs assigned under the signed rental agreement remain the renter’s responsibility.
Can I drive a rental car off-road or into the Wadi Rum desert?
No. Rental insurance does not cover unpaved, off-road or desert driving. Keep the vehicle on authorised paved roads and use licensed local operators for desert activities.
Do you offer daily, weekly and monthly rental?
Yes. The minimum rental is 4 days (96 hours). Rushmore supports weekly rentals, monthly leasing and project-based fleet requirements. Displayed starting rates apply to rentals of 7 days or more; rentals of 4–6 days require a separate written quote. Availability and the final rate are confirmed for your exact dates and vehicle category.
Can Rushmore deliver a vehicle to a hotel, office or another city?
Hotel, office, Amman, Aqaba and other Jordan delivery or collection arrangements may be available. Include the exact address and timing in your request so the team can confirm feasibility and any applicable charge.
Can I request a specific model?
You may request a preferred model. Rushmore confirms the exact vehicle when available or proposes a clearly comparable alternative in the same or an agreed category before confirmation.